International Ecommerce FAQ's

Q: How many countries do you ship to?

A: We ship to over 200 countries and territories.

Q: Are duties and taxes fees guaranteed?

A: Yes, the cost is guaranteed when a customer chooses to prepay duties and taxes.

Q: Do you handle international customer service?

A: Yes, we handle international customer support in multiple languages via phone (including local international phone numbers), chat and email.

Q: How long will it take to set up your service?

A: Average set up time is 1-2 weeks.

Q: Do you assist with international marketing?

A: Yes, we have international marketing experts and designers on staff. We also drive international traffic to your site through our payment partners and local online portals.

Q: How do you handle returns?

A: We honor your returns policy. The customer will request the return through GlobalShopex, they will send the order back to our hub and we send it back to your store for our credit. We then credit your customer.

Q: Are your packages insured?

A: Yes, every shipment is traceable and insured.

Q: How much does it cost to get started?

A: There is no cost to set up our integration!

Q: Can I ship to one international country on my own and use you for the rest of the world?

A: Absolutely, we can ship to all countries or to those you specify.

Q: On average, how long does it take a customer to receive their package?

A: It depends on the destination, typically 5 to 10 business days from leaving our international logistics hub.

Q: Do you take on full risk of fraud and chargebacks?

A: Yes we do!

Q: What payment methods do you offer?

A: Visa, Master Card, Amex, Discover, Diners Club, PayPal, Money Gram, Western Union, Safety Pay, AliPay & Bank Transfer.